FAQ
🛒 Ordering
Q: How do I know which part fits my device?
Each product listing includes compatible model numbers. If you're unsure, email us at Care@3cBom.com with your device model and we'll confirm compatibility.
Q: Can I order in bulk or wholesale?
Yes! We offer wholesale pricing for repair shops and businesses. Contact us at Care@3cBom.com with your requirements for a custom quote.
Q: What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and Shop Pay.
🚚 Shipping
Q: Where do you ship from?
All orders ship from our warehouse in Hong Kong.
Q: How long does shipping take?
- North America: 7-15 business days
- Europe: 7-15 business days
- Asia Pacific: 5-10 business days
- Other regions: 10-20 business days
Q: Do you offer free shipping?
Shipping rates are calculated at checkout based on weight and destination. We regularly offer free shipping promotions — check our homepage for current deals.
Q: Will I have to pay customs duties?
International orders may be subject to customs duties and taxes determined by your country. These charges are the customer's responsibility.
🔍 Product Quality
Q: Are your parts original/OEM?
We offer multiple quality tiers:
- Premium: Original pull or OEM-equivalent parts
- Standard: High-quality aftermarket parts with rigorous QC
- Economy: Budget-friendly options for cost-sensitive repairs
Each listing clearly states the quality grade.
Q: Are your parts tested?
Yes. Every component undergoes quality control testing before shipping. Our parts are FCC, CE, and RoHS certified.
🔄 Returns & Warranty
Q: What is your return policy?
We offer a 30-day return policy. Items must be unused, in original packaging, with proof of purchase. Contact Care@3cBom.com to initiate a return.
Q: Do you offer a warranty?
Yes. All parts come with a 12-month warranty against manufacturing defects. See our Warranty Policy for full details.
Q: What if I receive a damaged or wrong item?
Contact us immediately at Care@3cBom.com. We'll arrange a replacement or refund at no extra cost.
🛠️ Technical Support
Q: Do you provide installation guides?
We're building a library of repair guides and video tutorials. Follow us on YouTube and TikTok for step-by-step instructions.
Q: I installed the part but it's not working. What should I do?
First, double-check the installation and connections. If the issue persists, contact us at Care@3cBom.com with your order number and a description of the problem.
Still have questions? Email us at Care@3cBom.com — we're happy to help.
3cBom — Quality Parts. Fair Prices. Worldwide.