Warranty Policy

Warranty and Return Boundaries

3CBOM supplies quality guaranteed phone and laptop repair parts for repair businesses, refurbishers, and technicians. Warranty and return eligibility depends on product category, condition, installation status, fulfillment type, and the quality grade shown on the product page.

Before Installation

All parts should be inspected before installation. Please check model compatibility, connector layout, appearance, packaging, and any visible damage before using the part.

What May Be Eligible

Verified quality issues found before installation may be eligible for replacement, refund, or store credit after review.

Order mismatch, wrong item shipped, or clear pre-installation defects should be reported with photos, videos, order number, SKU, and device model information.

What May Be Limited or Not Eligible

Installed, damaged, modified, physically stressed, liquid-damaged, or improperly handled parts may have limited or no return eligibility.

Special-order, sourced-on-request, or customer-specified parts may have limited return eligibility unless a verified quality issue is confirmed.

Category-Based Terms

Screens, batteries, flex cables, charging ports, cameras, keyboards, laptop panels, fans, adapters, housings, and tools may have different inspection and return requirements. Product pages and order confirmations should state the applicable boundary when needed.

How to Request Support

Email Care@3cBom.com with your order number, product name, SKU, device model, issue description, and clear photos or video. 3CBOM will review the case and confirm the available resolution.

Our Standard

We avoid unsupported official, original, certified, or universal warranty claims. Our goal is clear compatibility, practical quality checks, and fair after-sales handling for repair businesses.