Refund policy

Return and Refund Policy

Return and refund eligibility depends on product category, item condition, fulfillment type, installation status, and the quality grade shown on the product page.

Pre-Installation Inspection

Please inspect all repair parts before installation. Check compatibility, connector layout, part version, appearance, packaging, and any visible damage before using the item.

Eligible Cases

Verified pre-installation quality issues, wrong item shipped, order mismatch, or clear transit damage may be eligible for replacement, refund, or store credit after review.

To request support, email Care@3cBom.com with your order number, product name, SKU, device model, issue description, and clear photos or video.

Limited or Non-Eligible Cases

Installed, damaged, modified, physically stressed, liquid-damaged, or improperly handled parts may have limited or no return eligibility.

Special-order, sourced-on-request, or customer-specified parts may have limited return eligibility unless a verified quality issue is confirmed.

Category-Based Warranty Boundary

Screens, batteries, flex cables, charging ports, cameras, laptop panels, keyboards, fans, adapters, housings, small parts, and tools may have different inspection and return requirements. Product pages and order confirmations should state the applicable boundary when needed.

Refund Timing

Approved refunds are processed according to the payment provider's normal timeline after the return or claim is reviewed and accepted.

Important Note

3CBOM does not make unsupported official, original, certified, or universal warranty claims. Our goal is clear compatibility, practical quality checks, and fair after-sales handling for repair businesses.